Tech Support Customer Service

at Staffmark
Location Corona, CA
Date Posted October 12, 2021
Category Default
Job Type Full-time
Contract to Hire

Description

Have you ever worked as Tech Support Customer Service in Phone Company or Cable Company? This could be a great job for you! This is in Corona, CA. M-F 8am to 5pm TEMP-HIRE

Email resume to [Click Here to Email Your Resumé]

SUMMARY 
Assist customers troubleshoot issues with lighting fixtures and ceiling fans. Tech support is also responsible for maintaining records of customer interactions and collaborating with others to improve the company's use of products.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Must have basic electrical wiring knowledge and ability to obtain details for extensive troubleshooting information on Group product.

Be able to discuss and suggest alternative methods of installation on products if necessary.

Answers general installation questions and/or research and provide detailed information as requested, working with other departments as necessary to obtain required information. 

Talks with Customers by phone concerning orders, returns, shipments and products.

Receives and enters phone and fax orders.

Provides timely and accurate information to incoming customer orders status and product knowledge requests.

Process customer orders/changes according to establish department policies and procedures.

Process customer returns according to established department policies and procedures.

Provide timely feedback to the company regarding service failures or customer concerns.

Partner with sales rep to meet and exceed customer’s service expectations.

Initiates tracers with carriers.

Makes changes to or cancels orders/backorders.

Initiates orders for replacement parts and/or for correcting errors (shortage, wrong item shipped, etc.).

Initiates file maintenance for corrections to computer’s customer file.

Fills out form, determines changes for service request.

Handle irate customers in a professional manner.

Obtain customer feedback information.

Must be able to work with various departments and Sales team to provide Customers with service as outlined in the department’s policies and procedures.

Must address Customer issues and ensure effective and long term problem resolution.

Call or text 951.384.7555 for any questions!

About Staffmark

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

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