Tech Support Customer Service

at Staffmark
Location Corona, CA
Date Posted May 26, 2021
Category Default
Job Type Full-time
Contract to Hire

Description

Have you ever worked as Tech Support Customer Service in Phone Company or Cable Company. This could be a great job for you. This is in Corona, CA. M-F 8am to 5pm TEMP-HIRE

Apply at www.staffmark.com and use Job ID # 1209317

SUMMARY 
Assist customers troubleshoot issues with lighting fixtures and ceiling fans. Tech support is also responsible for maintaining records of customer interactions and collaborating with others to improve the company's use of products.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Must have basic electrical wiring knowledge and ability to obtain details for extensive troubleshooting information on Minka Group product.

Be able to discuss and suggest alternative methods of installation on products if necessary.

Answers general installation questions and/or research and provide detailed information as requested, working with other departments as necessary to obtain required information. 

Talks with Customers by phone concerning orders, returns, shipments and products.

Receives and enters phone and fax orders.

Provides timely and accurate information to incoming customer orders status and product knowledge requests.

Process customer orders/changes according to establish department policies and procedures.

Process customer returns according to established department policies and procedures.

Provide timely feedback to the company regarding service failures or customer concerns.

Partner with sales rep to meet and exceed customer’s service expectations.

Initiates tracers with carriers.

Makes changes to or cancels orders/backorders.

Initiates orders for replacement parts and/or for correcting errors (shortage, wrong item shipped, etc.).

Initiates file maintenance for corrections to computer’s customer file.

Fills out form, determines changes for service request.

Handle irate customers in a professional manner.

Obtain customer feedback information.

Must be able to work with various departments and Sales team to provide Customers with service as outlined in the department’s policies and procedures.

Must address Customer issues and ensure effective and long term problem resolution.

 Other duties as assigned.
SUPERVISORY RESPONSIBILITIES 
This job has no supervisory responsibilities.

AUTHORITY
Has the responsibility and authority to identify, report and provide suggestions or solutions in the event of nonconformity by notifying supervisor.

Shares the responsibility of all employees for the quality of products and services delivered.  As part of his/her responsibility, the employee is expected to comply with the policies, procedures and process work instructions that directly relate to his/her processes, task and work assignments.

EDUCATION and/or EXPERIENCE 
Associate's degree (AA) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

QUALIFICATIONS  
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMMUNICATION SKILLS 
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

This position requires the employee to speak clearly and persuasively in positive or negative situations.  Must be able to write clearly and informatively and be able to present technical data clearly and effectively.  

INTERPERSONAL SKILLS
Must have the ability to work well in a group environment, follow instructions, and focus on solving conflict, not blaming others.

MATHEMATICAL/COMPUTER SKILLS 
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Some PC knowledge required.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

TECHNICAL ABILITY
Must have or be able to learn and retain basic knowledge of electrical wiring and troubleshooting.  Must be able to attend classes to learn and demonstrate ability on product. 

PHYSICAL DEMANDS  
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands and arms to type, handle objects, inspect and carry objects.  This position requires the employee to stand, sit or walk for long periods of time.  Employee must regularly climb stairs and lift objects weighing up to 15 pounds.  Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus. 

WORK ENVIRONMENT  
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

About Staffmark

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

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