Description:

This role requires someone to track down vehicles that are in loan default. using all available resources including calls, social media, etc.

Use all internet databases and phone tools to locate customers and/or collateral.

Build successful relationships with contractors and clients to service accounts

Communicate verbally and systematically with clients and/or contractors to complete assigned tasks

Provide updates regarding account status and service levels; recommend changes if needed

Obtain new leads on customers / collateral locations

Obtain any necessary documentation or guidance to pursue the collateral/customers (i.e. Credit Applications/Reference sheets and prior communication with their customer)

Ensure all information/leads provided are being acknowledged and reacted to

Provide frequent updates to summarize progress made throughout the lifecycle of orders until concluded

Conduct initial review of information provided by clients to ensure accuracy

Skip Tracing of customers and/or other parties to Identify the best known address to locate the clients collateral or customer

Determine if the clients customer has filed Bankruptcy, Active Duty Military, current owner/registrant of the vehicle

Initiate contact with clients customers, references, relatives and associates

Schedule and assign orders to appropriate contractors to ensure expectations are met and information provided is understood

Skills:

Call center, Contact tracing

Top Skills Details:

Call center,Contact tracing

Additional Skills & Qualifications:

Candidates need to be driven and thick skinned. Anyone with past customer service collections, banking, finance, or military experience are great.

Excellent written and oral communication skills

Proficient with computers and telephone

Ability to display professionalism and ethical conduct through the work day

Time and performance management

Shift: 8-5 or 9-6 M-F (flexible as long as it is 8 hours a day during business hours

Experience Level:

Entry Level

About Aston Carter:

At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [Click Here to Email Your Resumé] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Job Industries

• Retail