Sales / Customer Service Specialist

at Cadre
Location Greenville, WI
Date Posted November 15, 2021
Category Default
Job Type Full-time

Description

Are you a Sales / Customer Service Specialist who has strong Excel skills? Are you a Sales / Customer Service Specialist who is looking for an opportunity in the Greenville, WI area?

Our client’s specialty and passion is supporting educators and administrators. They are committed to providing state-of-the-art services.

WHAT YOU WILL BE DOING:

As a Sales / Customer Service Specialist, you will be working cross functionally between customer care, sales, credit & collections, etc.

  • Act as the first line of contact for customers or Sales Representatives inquiries via phone, fax, internet, and/or mail regarding orders, returns, shipments and education products and services
  • Develop customer, vendor and product knowledge expertise
  • Monitor customer orders, initiate tracers with carriers and authorize returns and/or credits including necessary transportation
  • Respond to customers inquires and follow through to completion accurately and within customer timeframes.
  • Receive and process phone and electronic orders
  • Diffuse difficult customer situations in a professional manner