Remote Senior Contract Tracer

at Kforce Finance and Accounting
Location Miami, FL
Date Posted September 14, 2020
Category Default
Job Type Full-time
Contractor

Description

RESPONSIBILITIES:

Kforce has a client in search of a Remote Senior Contract Tracer in Miami, FL.

Key Tasks:

  • Act as primary point person to call people with a positive diagnostic test for COVID-19 (cases), provide support and information about the disease, and gather information including contacts
  • Answer incoming calls from citizens related to COVID-19, including the general public; Make outgoing calls to those identified to have had contact with an individual who tested positive for COVID-19 in accordance with all performance standards, policy and procedures, and protocols
  • Communicate with cases in a professional and empathetic manner
  • Triage and coordinate next steps for support for cases, including referral to social services
  • Collect and record information about each case's contacts; Track and document all inquiries using the applicable systems
  • Provide contacts with approved information about quarantine/isolation procedures, and if appropriate, refer them to testing according to protocol and/or to a COVID-19 social resources
  • Escalate issues to epidemiology lead
  • Maintain daily contact with supervisor
  • Perform contact tracing duties for team as necessary based on contact tracer workloads
  • Transfer/refer citizens to appropriate entities according to the established guidelines
  • Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate
  • Escalate calls or issues to the appropriate designated staff for resolution as needed
  • Facilitate translation services for non-English speaking callers according to procedures
  • Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems
  • Meet Quality Assurance (QA) and other key performance metrics
  • Work complex cases and assists with priority cases