Extra Help – Contact Tracing & Case Investigation (Y010)

at Lane County
Location Eugene, OR
Date Posted October 2, 2020
Category Default
Job Type Full-time


Contact Tracing & Case Management: $20.00 / hr
About the Position
Public Health is currently recruiting for Contact Tracers and Case Investigators to join the Communicable Disease team.  Successful candidates will identify people who have come into contact with COVID-19 virus through interviews with confirmed cases and outreach to people they have been in close contact with.  Contact Tracers are central to the public health approach to managing the COVID-19 pandemic.

About the Division
The Lane County Public Health (LCPH) Communicable Disease section serves to prevent and control the spread of communicable diseases through investigation, providing immunizations, education and treatment.

Schedule: Hours vary, Monday - Sunday; 8:00am - 5:00pm

*This is a non-represented position*

Lane County Health & Human Services is committed to providing Trauma Informed Care.  As an organization, we recognize that many of the people we serve have experienced trauma, either currently, recently or in their past.  Our agency is dedicated to incorporating an understanding of trauma, both with our clients and with each other.  Our employees receive ongoing training to develop or deepen their understanding of trauma and its impacts.

In alignment with Lane County's Strategic Plan, incumbent(s) will be expected to demonstrate the following core behaviors: Passion to Serve, Driven to Connect, and Focused on Solutions.

The 2018-2021 Strategic Plan focuses on the areas that Lane County will pursue as a way to deliver on our vision for the residents of Lane County. To meet these challenges, we know that the basis of our efforts lies in leveraging our people and partnerships to achieve our Strategic Priorities. We also recognize that the quality and commitment of our staff is essential to a shared future where Lane County is the best place in which to live, work, and play.

  • Make initial call to contacts of COVID-19 cases following a script;
  • Interview confirmed and presumptive cases for clinical details, risk factors, contacts, potential community exposures and links to other cases;
  • Collect and record data into ARIAS, an online contact tracing documentation tool;
  • Communicate with contacts in a professional and empathetic manner;
  • Triage and coordinate next steps for care, testing and isolation;
  • If appropriate, refer them to local testing locations according to protocol;
  • Provide contacts with quarantine procedures;
  • If needed, refer to a team of Care Resource Managers for community resources to support their quarantine;
  • Monitor asymptomatic case contacts daily per investigative guidelines for development of symptoms;
  • If contacts become symptomatic, refer to COVID-19 Contact Tracing team Case Investigator for additional information;
  • Make ongoing monitoring calls (using a script) to contacts for the duration of the quarantine
  • Review any new information and protocols related to contact tracing;
  • Liaise with partners and stakeholders at OHA and ACDP
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