ETT APPS Production Support / Markets Support

at Bank Of America
Published May 26, 2022
Location New York, NY
Category Default  
Job Type Full-time  

Description

Job Description:

  • Senior leader delivering 1st and 2nd line support for ETT platforms across North America.
  • Manage releases of new and existing applications to the production environment. Perform analysis and testing of new and existing applications as required.
  • The candidate will be required to look across the entire production environment to aid continuous improvement with the state and supportability of production systems.
  • Build and maintain relationships with business users and other stakeholders Work closely with Development and infrastructure teams to ensure that issues and defects are reported and actioned and meet business requirements and timelines
  • Work closely with other MAPS team members across the Asia Pacific region and globally to ensure consistent service delivery and standardization

Required Skills

  • UNIX / Linux OS, knowledge of scripting languages - perl and/or pythoin oExecuting commands to trace orders flow and identify slow/pending orders oAnalyzing logs using common UNIX syntax and order tracer command set
  • Distributed Networks/Routers/Firewalls
  • Execute trouble shooting commands to identify slow network sessions and bottlenecks

Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives. Participates with Technology management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the support delivery process. employees in this job code do not manage people. This job code is only to be used for Employees supporting Global Markets.

Shift:
1st shift (United States of America)

Hours Per Week:
40

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