Director of Dispute Resolution Programs

at Project Sentinel
Location Santa Clara, CA
Date Posted July 2, 2021
Category Default
Job Type Full-time


Urgently hiring

Job details


$65,000 - $75,000 a year

Job Type
Number of hires for this role


    • Bachelor's (Preferred)

    • Alternative dispute resolution: 1 year (Preferred)

Full Job Description

PLEASE NOTE: Due to COVID-19, all of our offices are closed therefore staff are working remotely. While you are too able to perform the position remotely during the pandemic, we hope to reopen our doors and are therefore looking for someone who can commute or relocate at your expense to the headquarters office in Santa Clara, CA.

Organizational Structure

The Director directly reports to the agency’s Executive Director.

The Director has two direct reports: The Counseling and Mediation Programs Manager and the Education and Special Programs Manager. The Counseling and Mediation Programs Manager supervises all counseling and mediation programs, program staff and volunteer mediation panels. The Education and Special Programs Manager oversees outreach and education efforts and supervises rent stabilization and court programs as well as other specialized programs, program and outreach staff and paid mediation and arbitration panels.


Those in this role tend to be most successful if they have a master’s degree in law, human services, dispute resolution or related field and prior employment experience as a community mediation manager and/or professional mediator. But you don’t need to meet these requirements to apply and relevant training and experience will be considered.


  • Health insurance
  • If opting for other insurance provider, will go in 403b plan
  • Paid time off:
  • 2-4 weeks PTO dependent on duration of employment
  • Last week of the year
  • 10 days for specific holidays
  • 4 floating holidays (1 per quarter)
  • Retirement plan in lieu of health coverage
  • Opportunities for growth include mentorship to apply for the Executive Director position in 3-4 years


  • Full-time, 40 hrs/week
  • Monday to Friday
  • Flexible schedule

Work Location

  • One location with ability to commute/relocate Santa Clara, CA

Working Remotely

  • Temporarily due to COVID-19
  • Hybrid model following return to work


We are accepting resumes on a rolling basis, but encourage those interested to apply as soon as possible. Will interview until the position is filled with the best candidate. Can begin immediately upon hire.

Equal Opportunity Employer

It is the policy of Project Sentinel to provide all persons with equal employment and educational opportunities regardless of race, color, ancestry, national origin, ethnic group identification, religion, age, gender, marital status, domestic partner status, sexual orientation, disability or AIDS/HIV status, medical conditions, gender identity, or status as a Vietnam-Era veteran. These categories specifically include status as a lesbian, gay, bisexual, transgender, or questioning person.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year


  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Retirement plan


  • 8 hour shift
  • Monday to Friday

COVID-19 considerations:

  • Remote interview process
  • Virtual meetings


  • Bachelor's (Preferred)


  • Alternative dispute resolution: 1 year (Preferred)

Work Location:

  • One location

Company's website:


Company's Facebook page:


Benefit Conditions:

  • Only full-time employees eligible

Work Remotely:

  • Temporarily due to COVID-19

COVID-19 Precaution(s):

  • Remote interview process
  • Virtual meetings