Dir, Market Research

at Quest Diagnostics
Location Secaucus, NJ
Date Posted November 9, 2021
Category Default
Job Type Full-time


Director, Market Research

Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics (www.QuestDiagnostics.com) is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. We are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index, with 2020 revenues of $9.44 billion. 

Position Description

The Director, Market Research is a hands-on insights professional with expertise in using primary and secondary market research, customer analytics, and data mining to derive market insights and generate actionable business recommendations. Core to this role is the synthesis and socialization of knowledge via consultative partnerships with Quest’s Product Franchises, Regions, and Marketing functions. 

This role is highly collaborative and works cross-functionally to develop insights pertaining to core customers: consumers, physicians, hospitals, health plans, and employers. Research will be deployed to optimize marketing campaigns and programs, assess product concepts and value propositions, understand customer attitudes, behaviors and needs, and evaluate market opportunities. It is critical that the individual be able to contribute in a highly matrixed organization and communicate with colleagues in a way that they can determine appropriate actions to be taken based on the derived insights. 


The Director will manage a team of 2 – 3 manager-level market research professionals. The Director will provide technical leadership and mentorship, ensuring sound methodologies and best practices are employed by the team. Ongoing training and professional development of team members will be a high priority.

Other Responsibilities Include:

•         Utilize a broad range of qualitative and quantitative methodologies, including behavioral science and implicit research methods, to understand the conscious and non-conscious factors that drive customer decision-making.

•         Integrate primary and secondary research with internal and external data sets to uncover the ‘whats’, ‘whys’, and ‘so whats’ that underpin evidence-based business decisions.

•         Act as a trusted advisor to Franchise, Region, and Marketing leads, setting insights priorities that guide commercial strategies and tactics.

•         Create mechanisms (self-service portals, web pages, newsletters, live forums) to democratize access to insights throughout Quest.

•         Deploy agile principles to enable, rapid, iterative, yet robust research.

•         Manage multiple simultaneous projects and the flow of information across multiple work groups.

•         Support strategic initiatives and ad hoc requests and reporting.

•         Organizes and allocates team and other resources efficiently; ensures consistency in analytic methodologies.



•         Bachelor’s degree required. Masters level degree in market research, mathematics, economics, business, or related field (e.g. MBA, MPH, MS) preferred.

•         8+ years of progressively expanding roles in market research, data analytics, marketing, business intelligence or other related discipline within a commercial environment.

•         4+ years managing entry- and junior-level market research staff, actively guiding their professional development.

•         Ability to work collaboratively in a highly matrixed organization.

•         Experience working in a regulated industry preferred. Experiences working within life-sciences and customer experience are a strong plus.

•         Ability to prepare and persuasively present clear and concise written communications, both in report and presentation formats. 

•         Ability to make in-person presentations clearly and effectively to large and small groups, including senior business leadership team and clients (health plans, policymakers).

•         Experience in cultivating information from publicly available sources, including the internet, public records, and third-party sources.

•         Understanding of statistics as it relates to interpreting market research data and understanding their limitations.

•         Strong project management skills; ability to manage multiple priorities simultaneously.

•         Demonstrated proficiency with Microsoft Office suite of products, statistical packages (SAS, SPSS), SQL, and data visualization tools (Tableau).


About Quest Diagnostics

Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest Diagnostics annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our nearly 50,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives. 

The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.


•         FORTUNE magazine's "World's Most Admired Companies" list for 7 consecutive years; one of only five companies to attain Most Admired status in the "Health Care, Pharmacy and Other Services" industry category. 

•         Fortune magazine’s Fortune 500 list

•         Forbes Global 2000

•         Forbes' America's Best Employers List for third consecutive year

•         Forbes 2020 America’s Best Employers for Women for second consecutive year

•         S&P 500

•         Barron’s 500

•         Member of the Dow Jones Sustainability World Index

•         Included in the FTSE4Good, Calvert, and Ocean Tomo sustainability indices

•         Listed in the most recent Newsweek Green Rankings

•         Consistently named one of the best places to work in U.S. business journal rankings

•         Named a DiversityInc Noteworthy Company for third consecutive year

•         Listed on the Disability Equality Index (DEI), a joint initiative of the American Association of People with Disabilities (AAPD) and the US Business Leadership Network (USBLN), recognizing companies for prioritizing the inclusion of people with disabilities

•         Named Top 23 ‘Best Places to Work for LGBTQ Equality’ in New Jersey

•         Named a Best Place to Work for LGBTQ Equality by scoring a perfect 100 on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index (CEI) for the fifth consecutive year.

•         Achieved Cancer Gold Standard accreditation from the CEO Roundtable on Cancer, recognizing our actions to reduce the cancer risk of employees and their families

•         Received C. Everett Koop National Health Award for Efforts to Promote Employee Health in 2020

Diagnostic Testing Services

Quest Diagnostics is the world’s leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.

About COVID-19 testing at Quest Diagnostics

Quest Diagnostics is at the forefront of the response to the COVID-19 pandemic, working to broaden access to laboratory insights to help us all lead healthier lives. We provide both molecular diagnostic and antibody serology tests to aid in the diagnosis of COVID-19 and immune response. Our COVID-19 test services are based on tests that have received FDA emergency use authorization and which also meet our high standards for quality. We are providing these test services under the Public Readiness and Emergency Preparedness Act.

We provide data on COVID-19 testing to various federal and state public health authorities, including the Centers for Disease Control and Prevention, and participate in studies with government and private institutions, aiding COVID-19 public health response and research. Through our team of dedicated phlebotomists, air fleet team, couriers and laboratory professionals, Quest Diagnostics works hard every day to help patients and communities across the United States access quality COVID-19 testing.


In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.

Quest Diagnostics’ long-term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:

•         Deliver Innovative Solutions

•         Leverage their Unparalleled Access and Distribution Network

•         Expand their relationships with large payors and health systems

•         Deliver Superior Patient Experiences


To Apply

Please Log In or Register to Upload a Resume and complete the online Application by visiting careers.questdiagnostics.com, clicking “Job Search” and following the prompts. Because of the large number of applicants to job openings, Quest Diagnostics will only contact qualified candidates for interviews.

Quest Diagnostics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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