|Date Posted||January 11, 2021|
Role: Customer Advocate
Location: Meridian, ID
Mode : Contract
Duration : 1/25/2021 - 4/25/2021
· Ability to work onsite at our Meridian campus, while adhering to important health/safety protocols.
· Ability to attend 3-week, paid training class Monday-Friday, from 8:30am-5pm. Work schedules will be assigned when training is completed, and will fall within our call center hours of operation: Monday-Friday starting as early as 7am, some shifts finishing as late as 7pm; some Saturdays 8a-12pm. Work periodic overtime as requested.
What your day may look like:
You'll be researching and responding to telephone and electronic inquiries. This may include initiating inquiries, logging address changes, completing duplicate or replacement identification card requests, entering Primary Care Physician change requests, check tracers, conducting pharmacy research, and written communications. You'll also help educate and answer questions regarding member benefits and claims.
An important part of your work includes maintaining performance guidelines for Member Satisfaction, Inquiry Accuracy and Productivity. We will also count on you to adhere to scheduling, so we can work as a team to provide excellent service levels through varied call volumes.
Ultimately, our team works together to have fun while providing meaningful customer support - help us make a difference in our communities!