COVID Scheduler

at Aerotek
Location Annapolis, MD
Date Posted January 27, 2021
Category Default
Job Type Full-time


Aerotek is hiring for a Medical Call Center Representative who will be scheduling COVID vaccines on-site in Annapolis, MD.


Position Summary: A team player with the willingness to learn and adapt to a fast-paced work environment. Check patient in/out, schedule appointments, answer calls, transfer calls, and respond to voicemails. Provide backup assistance within department areas as appropriate.


• Perform outreach for the COVID-19 Vaccine via telephone or patient engagement software

• Conduct and document health screening to verify eligibility for patients to receive the COVID-19 vaccine

• Answer incoming calls and questions pertaining to COVID-19 Vaccine

• Maintain waiting list of patients to be scheduled for COVID-19 Vaccine

• Appointment reminders for the COVID-19 vaccine

• Schedule COVID-19 vaccine appointments


Medical, Call center, Customer service, Health care, Switchboard, Scheduling appointments, Patient access, Medical scheduling, Medical terminology

Top Skills Details:



Call center

Additional Skills & Qualifications:


• Requires a high school diploma or GED

• Medical Administration Assistant certificate or similar medical certificate is preferred

• Prefer prior experience working in a similar medical position or customer service related position with at least one year working experience

• Previous knowledge of office practices and procedures in the medical field preferred

• Ability to follow written and oral instructions

• Basic bookkeeping experience

• Flexibility, initiative, reliability, and creativity

• Excellent customer service skills required

• Excellent phone skills required

• Familiarity with medical computer software and data entry

• Experience using Microsoft Office software packages (Word, Excel, and PowerPoint)

• Ability to maintain strict confidentiality

• Ability to type a minimum of 20 WPM preferred

• Ability to function independently and as a team member within diverse environments as well as with a diverse staff composition

• Demonstrated ability to perform multiple administrative functions simultaneously in an accurate, organized, and efficient manner. Ability to multitask and thrive in a fast-paced, constantly changing environment

• Ability to carry out all responsibilities in an honest, ethical and professional manner and demonstrate good judgment

• Willingness to train in other areas of the Medical department

Experience Level:

Expert Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.