COVID-19 Contact Tracer

at Adecco USA
Published January 19, 2022
Location Washington, DC
Category Default  
Job Type Full-time  

Description

Adecco is hiring immediately for fully remote COVID-19 Contact Tracers with a client located in Washington, DC. As a Contact Tracer, you will use a web-based platform to call all contacts of anyone diagnosed with COVID-19, determine exposure, assess symptoms, refer for testing according to established protocols, and provide them with instructions for isolation or quarantine. This position is remote and is seeking candidates from the MST, CST, and EST time zones.

Key Responsibilities:

  • Maintain ongoing communication with contacts to assess symptoms, ensure compliance with quarantine and determine social support needs and/or handle reporting of issues that arise
  • Comply with Department training regarding confidential information related to personal information
  • Call contacts of newly diagnosed cases
  • Communicate with contacts in a professional and empathetic manner maintaining emotional and cultural awareness
  • Collect and record information on symptoms and needs into the data base system with accuracy
  • Provide contacts with approved information about isolation and quarantine procedures, and if appropriate, refer them to testing according to protocol and/or to a COVID-19 Community Support Specialist for social resources
  • Follow a set script to inform contacts about the importance of isolation or quarantine and what to do if symptoms are present or develop
  • Adhere to contact center scheduling, ensure telephone coverage during contact center hours of operation
  • Requirements:

  • High School Diploma or GED
  • Must be located in MST, CST, or EST time zone
  • 6 months - 1 year of prior work experience required
  • Must be very comfortable with computer data entry on web-based platform
  • Ability to handle high call volume
  • Excellent customer service skills and ability to deal with difficult and/or confidential conversations
  • Ability to use Excel and Google spreadsheets
  • Ability to work from home
  • What's in this for you?

  • Weekly pay starting at $25.00/hr.
  • Position is 100% remote - company will provide equipment!
  • Benefits after 1 week - medical, dental, and vision plans
  • Shift:

  • Monday - Friday, 5:00pm to 10:00pm EST
  • Click on apply now for immediate consideration for these remote COVID-19 Contact Tracer positions in Washington, DC. We look forward to hearing from you!

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to www.adeccousa.com/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records