Contact Tracing Supervisor

at Public Consulting Group, Inc.
Location St. Louis, MO
Date Posted February 10, 2021
Category Default
Job Type Full-time

Description

Overview

The Contact Tracing Supervisor is responsible for overseeing a team of up to 20 contact tracers as they reach out to Missouri residents who have come into close contact with a COVID-19 infected individual. Contact tracers provide the exposed individual with guidance on isolation and quarantine measures and answer questions they might have. The Supervisor will serve as a guide and oversee contact tracers as they generate lists of close contacts of cases and conduct daily outreach. The Supervisor will be responsible for onboarding new contact tracers, delegating work, ensuring all information gathered during case interview/contact tracing is transmitted to the necessary partners, communicating issues and questions to County and Regional COVID Coordinators, and supporting case interviewers/contact tracers where necessary.

This position is full-time (5 days/week). Supervisors will be assigned a set schedule for 35 hours/week to ensure coverage between daily. The position is temporary and may end at any time depending on the demand.

Responsibilities

  • Carry out supervision, quality assurance, and performance management of a team of up to 20 contact tracers.
  • Act as an information source, answer contact tracer questions and give instructions and guidance as needed. This includes staying up to date on the most recent guidance from the CDC and Department of Health regarding COVID-19 and ensuring that case interviewers/contact tracers understand and can communicate this guidance to cases/contacts.
  • Review cases and contact investigations for completeness and quality assurance. Provide feedback and retraining as needed.
  • Prepare and direct schedules, monitoring attendance of contact tracers, scheduling breaks and shifts as necessary.
  • Manage and direct the daily activities of contact tracers including assigning daily cases and ensuring that work is evenly distributed.
  • Attend, follow-up and resolve any issues or concerns arising during case investigation / contact tracing. This includes following-up on cases/contacts with missing contact information, liaising with clinical team on complicated case exposures and escalating to the County and Regional COVID Coordinators/contact tracing support team if high-risk individuals cannot be reached.
  • Share relevant information with investigation teams and data managers so that positive cases can quickly be identified, followed up with, and entered into appropriate databases.
  • Conduct performance measurement, monitoring, and evaluation of all contact tracers to improve the efficiency.
  • Onboard new contact tracers and carry out coaching and supplementary training to ensure that contact tracers acquire the appropriate support to apply the best skills and knowledge on the job.
  • Hold regular check-ins with contact tracing team to identify common themes in issues they are experiencing as they conduct outreach and work to efficiently resolve issues and monitor performance.
  • Liaise with partners and stakeholders at the LHD, DOH, local community, and other agencies/entities and communicate solutions, successes, and opportunities as relevant.

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