Contact Tracer Supervisor

at Cortech
Location Richmond, VA
Date Posted June 23, 2020
Category Default
Job Type Full-time


Caliper - A CorTech Company, a temporary staffing company has 25 immediate opening for Contact Tracer Supervisors. The positions will work Monday through Friday, 40 hours per week.

Job Overview
Purpose of Position:
The Contact Tracer Supervisor is a public health professional responsible for supervising a team of contact tracers and also performing functions of the Contact Tracer role. This includes identifying and contacting individuals who may have come in contact with persons recently diagnosed with an infectious disease associated with an outbreak or pandemic.

The Contact tracer Supervisor will provide education about the disease, deliver guidance on minimizing the risk of potential transmission from the contact to others in the event the contact become ill, and explain the necessity for the contact to quarantine responsibly in order to reduce the risk of transmission of illness to others. The contact tracer also details specific processes for contacts to conduct health monitoring, and refers contacts for testing according to established protocols. Additionally, the incumbent is responsible for gathering details about each contact of an ill individual (case) identified during the course of a public health case investigation. Information collected for each contact includes, but is not limited to: basic demographics, potential exposures to known case(s), current health status (including an assessment for current symptoms consistent with illness), and screening for membership in a high risk group (e.g., healthcare workers, residents of congregate care settings). The incumbent is responsible for collaborating with Epidemiologists and Health Educators by providing up to date data from contact tracing calls. The employee follows established.

Supervisory functions include advising on technical aspects of the work processes, troubleshooting challenges and identifying solutions; tracks progress of assigned staff, assessing data on productivity and timeliness of interviews and application of and compliance with interventions for cases and contacts; Conducts quality assurance of interview methods, application of confidentiality laws, and data collection.

Typical Core Duties:
Supervision of Contact Tracers
Supervise a team of contact tracers. (May be remote or in person supervision).
Assist team with issues and concerns
Program Management
Serves as subject matter expert and lead Contact Tracer, interpreting policies and guidelines and ensuring activities are conducted in accordance with standardized practices.
Coordinates the activities of staff to ensure all aspects of the program are addressed in a timely and complete way.
Reviews data to quantify productivity, timeliness, and compliance of cases and contacts with disease control requirements.
Communicates with others who are responsible for different aspects of the pandemic response to ensure seamless integration of activities.
Interviewing & Data Collection
Calls newly diagnosed patients and contacts of newly diagnosed patients to gather information and inform contacts of potential exposure.
Communicates with contacts in a professional, empathetic, and culturally sensitive manner.
Collects and records information on demographics, current symptoms, current health status, and possible high-risk setting into Contact Tracing/Contact Information Management system.
Health Education
Provides contacts with approved information about state quarantine procedures, and if appropriate, refers them to testing according to protocol.
Following established procedures and/or script, incumbent will inform contacts about the importance of quarantine and what to do if symptoms develop.
Provides contacts with relevant healthcare resources as appropriate.
Data Entry & Maintenance
Utilizes established database(s) to identify newly diagnosed patients and contacts for tracing efforts.
Inputs data collected (i.e. symptoms, contacts, etc.) into database and assures database is kept up to date
Provides data from Contact Tracing efforts and calls to Epidemiologists and/or Health Educators as necessary.

This position will work on-site and remotely.

Required Skills:

Desired Skills:


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