Contact Tracer Supervisor

at Ada S. McKinley Community Services, Inc.
Location Chicago, IL
Date Posted September 22, 2020
Category Default
Job Type Full-time



The Chicago Department of Public Health (CDPH) is responding to the emergency presented by COVID-19. During the period of community transmission, CDPH is working continuously to detect new cases, identify sources of transmission, protect vulnerable populations and control spread. These efforts are essential to keeping the numbers of affected individuals low enough that our healthcare community can provide all needed services.

The Chicago Department of Public Health selected the Chicago Cook Workforce Partnership to serve as the Lead Coordinating Organization to implement the Chicago COVID Contact Tracing Corps program. Ada S. McKinley has partnered with the Chicago Cook Workforce Partnership to carry out this initiative.


The Supervising Contact Tracer is responsible for supporting, managing and overseeing the work of a team of approximately 15 Contact Tracers who are responsible for communicating with persons who have had sustained close contact with a COVID-19 infected individual; and providing them with information and guidance to interrupt/reduce ongoing transmission of the disease. The Supervising Contact Tracer will monitor their team's progress and efficiency in completing vital tasks, including: using a web-based platform to communicate with assigned contacts; obtaining symptom information; referring contacts for testing and/or supportive services; providing instructions for quarantine, and obtaining information about the contacted individual's contact with others.

Supervising Contact Tracers will ensure their teams comply with all Chicago Department of Public Health and Chicago COVID Contact Tracing Corps training regarding confidentiality and the handling of personally identifiable information; and follow all scripts, policies and procedures established for the program.

This position is full-time, for a total of five days a week, which may include a combination of weekend days and/or evenings. The position is grant funded for a minimum of 10 months, with a possible extension for up to an additional 12 months (for a possible total of 22 months). Continuation of the position is dependent upon sustained grant funding and public health need.

NOTE: Learn-as-you-earn training opportunities to prepare for permanent, full-time placement in public health and related fields following completion of the Contact Tracing Corps are under development.


The Supervising Contact Tracer will:

  • Supervise a team of approximately fifteen contact tracers that collectively performs all functions of the Chicago COVID Contact Tracing Corps.
  • Coordinate the team's schedules; and approve team member's work hours for payroll purposes.
  • Track team's daily and weekly progress against target goals including cases contacted successfully, contacts tracked and referred to the Resource Coordination Hub.
  • Perform quality assurance by listening in on calls (or to recordings of calls) and providing feedback to team members.
  • Resolve conflicts, troubleshoot issues and design/implement solutions.
  • Lead regular team meetings and participate in ongoing professional development and related trainings.

Perform other related duties as assigned


  • Four (4) years of professional work experience as a supervisor or team lead.
  • Excellent interpersonal skills and ability to interact professionally, appropriately and effectively with a wide range of culturally diverse individuals during a time of crisis and distress.
  • Excellent ability to communicate both verbally and in writing in a professional and empathetic manner.
  • Good project management, organizational and critical thinking skills; and ability to track progress of a team.
  • Computer skills are necessary and should include the ability to access and navigate various databases and software programs following training.
  • Equally comfortable working individually and within a team environment that emphasizes interdisciplinary collaboration.
  • Must be 18 years of age or older.
  • A background check is required. However, the circumstances of prior justice-involvement will be considered on a case-by-case basis and will not necessarily disqualify a candidate.
  • Present evidence of identity and authorization to work in the United States (I-9 documentation).
  • Applicants must reside, or have extensive work/lived experience, in the high economic hardship communities identified by the Chicago Department of Public Health for the purposes of this grant program (see attached list).


  • Experience conducting telephone or in-person interviews.
  • Experience in clinical medicine and/or public health.
  • Customer service experience.
  • Contact tracing experience.
  • Fluency in Spanish, Polish, Mandarin, Cantonese, or additional languages highly valuable.


The position consists mostly of remote work but may occasionally require in-person duties. The position requires responding to public health emergencies and at times requires rapid turnaround of communications on short notice.


The Chicago Cook Workforce Partnership, its partners, and subcontractors are committed to a policy that provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation; and to making all employment decisions so as to further this principle of equal employment opportunity.


Supervising Contact Tracers will earn $24 per hour with benefits.

This description documents the general contents and requirements of the job. It is not to be construed as an exhausted statement of duties, responsibilities, or requirements. The principal duties and responsibilities shown are all essential job functions except for those indicated with an asterisk (*). The requirements listed above are representative if the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions