Contact Tracer/ Remote

at Robert Half
Location Birmingham, AL
Date Posted August 1, 2020
Category Default
Job Type Full-time
Seasonal/Temp

Description

Ref ID: 00100-0011518757

Classification: Customer Service Representative

Compensation: $11.50 to $12.50 hourly

OfficeTeam is currently partnering with local government for remote Contact Tracer project. As a Contact Tracer, you will be responsible for using data management platforms to call all contacts of anyone diagnosed with COVID-19 to conduct a symptom check and refer them for further testing as appropriate. Contact Tracers make phone calls to persons exposed to COVID-19, document potential exposures, make referrals to key partners/resources, and document key program outcomes. This position will require onsite training in Birmingham, Al but will be mostly remote work and does require evening and weekend work.

Responsibilities

• Call contacts of newly diagnosed patients and clearly communicate the reason for call

• Collect and record all required information and conduct a symptom check

• Clearly communicate approved information about local regulations as it relates to quarantine and self-isolation

• Follow scripts to ensure all contacts understand the importance of following all regulations and guidelines

• Responsible for escalating all issues or complications to the appropriate point of contact

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