|Date Posted||December 17, 2020|
Contact Tracers conduct in-depth interviews with individuals (“cases”) who tested positive for COVID-19. They contact individuals identified by cases (“contacts”) who were potentially exposed while the case was in the contagious period of their illness. Contact Tracers notify contacts about their exposure status. They support COVID-19 positive cases and their contacts with access to testing, communicate isolation and quarantine (I&Q) guidelines, and help support people adhere to these I&Q guidelines by providing information and referrals to community resources.
Call center, Data entry, Customer service, Case management, Medical record, Public health
Top Skills Details:
helping people navigate complicated systems. walk people through a complicated process. want to be able to see people that multitask.
Additional Skills & Qualifications:
• Ability to establish rapport on the phone with diverse groups of people to work with communities of people with varied lived experiences in a non-judgmental manner • Ability to probe and improvise responses to questions in a clear, professional, and compassionate manner • Ability to comprehend complex information and adapt to changing guidance. Demonstrated ability to follow procedures/protocols and apply them to unpredictable situations • Fluency in English is required with excellent oral and written communication skills • Highly proficient in navigating Microsoft computers; using communication tools (Skype, Zoom), and case management or online data collection tools; familiarity with Office products like Word, Excel, Teams, and PowerPoint Preferred experiences and qualifications: • Systems Experience using REDCap and/or EPIC • Experience navigating and using electronic health records and/or other client level data repositories • Demonstrated ability to provide medical information in a clear and concise manner • Bilingual Spanish-English language skills are preferred; fluency in other languages is desired, IE: Vietnamese, Russian, Ukrainian) Possible Candidate Pool: Case Mangers - provide people skills and build quick rapport. Educators; project coordinators: Candidates with proven communication Background in social services/health education. lot of luck with former restaurant servers combined with social work or public health degree. previous experience with call center and/or phone based work. customer service element while entering data. ability to talk and do. phone based customer service experience. some of the best tracers don't have a background in health education, one was a hotel manager. Ideal: someone who has provided community education or complex guidelines to people coming from education levels. research interviewing candidates.
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.