Contact Tracer – Customer Service Representative – PART TIME

at Aerotek
Location Mount Carroll Historic District, IL
Date Posted October 20, 2020
Category Default
Job Type Full-time

Description

PART TIME Contact Tracer/Investigator

Needed 4 hours/day; 20-25 hours/week including a weekend rotation (one time every 3-4 weeks)

How it works:
- Contact Investigator will make initial contact with COVID case; gather detailed information about their whereabouts and contacts up until positive test. Once information is gathered, will document and pass to CONTACT TRACER

Tracer will...
-Conduct interviews with individuals who are contacts and at high risk of contracting a communicable disease in the community
-Educate contacts on CD prevention issues such as disease spread, prevention and mitigation, including quarantine guidelines
-Connect contacts interviewed to testing for COVID-19
-Staff/Review assigned cases daily including contact tracing and notification outcomes
-Complete interviews for 75% of contacts assigned within 24 hours
-Basic triage telephone calls based on urgency and importance; need to know when to escalate based on symptoms
-Communicate daily directly with program team and nurses for case distribution and follow up including forwarding cases needing reassignment to appropriate persons in CD administration.

-Tracer will be calling all contacts from COVID positive case. Check-ins must be daily. Do they have symptoms? Do they need an appointment to see a provider? Can escalate a task back to a nurse. OR if not symptomatic - they will be called daily. Check ins, how feeling, etc.

About Aerotek:

Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.