Contact Tracer

at The Computer Merchant, Ltd
Location Atlanta, GA
Date Posted November 30, 2021
Category Default
Job Type Full-time


Job Title : Contact Tracer
Location : REMOTE - US

Job Description: Our client, a large defense contractor, has an immediate opening for a Contact Tracer to work remote. The selected candidate will work with our Crisis Management Team to handle potential COVID cases. The position involves speaking with employees who have symptoms, have potentially been exposed and/or are being tested for COVID . The assessment process involves asking the caller a series of questions to determine whether other employees should quarantine, additional disinfecting of buildings is needed, etc. The work involves communicating with HR leaders, escalating cases, works with Benefits to determine short term disability eligibility, documenting case details and follow-up to ensure timely/appropriate return to work. Applicants should have strong communication, customer service and teamwork skills. In addition, they should have the ability to demonstrate compassion/sensitivity due to the fear/uncertainty of the situations. Attention to detail, a sense of urgency and the ability to maintain confidentiality is also needed.

Equal Opportunity Employer Veterans/Disabled .