Contact Tracer

at Express Employment Professionals NW Metro
Location Plymouth, MN
Date Posted March 16, 2021
Category Default
Job Type Full-time


A large medical device company in the west metro is looking for a Part-Time Contact Tracer to manage all the COVID-19 quarantine follow-up interviews, close contact tracing, and case data analytics/reporting for two of their Minneapolis area sites. This will be a 3+ month assignment depending on future case load. Fluency in Hmong is helpful

Pay: $20-24

Hours: 15-20 hours per week


  • Conducts telephone calls with employees quarantined due COVID-19 (confirmed, suspected, and/or close contact) to complete thorough follow-up case interviews and questionnaire.
  • Maintains accurate and detailed case notes and completes all required case check-lists.
  • Provides follow-up instructions to quarantined employees related to pay during quarantine, applying for a leave of absence, self-quarantine best practices, and encouraging testing when appropriate.  
  • Collects and records information obtained from the follow-up case interviews into secured database. 
  • Manages the processes and efforts of returning employees to the workplace safely after self-quarantine including; follow-up case interviews prior to employee return, checking on status of test results and symptoms, and obtaining doctor’s notes and positive/negative test results, when necessary.
  • Follows all approved site protocols related to COVID-19.
  • Maintains daily communication with local Crisis Management Team around case status.
  • Manages caseload and ensures prompt and accurate data entry and follow-ups with cases and/or contacts and escalates cases to local Crisis Management Team, as appropriate.
  • Maintains case data analytics and reports new case totals and trends to local Crisis Management Team and Site Leader.
  • Protects and maintains individuals’ privacy and confidentiality.

Skills & Requirements:        

  • High school diploma, or equivalent required; Bachelor''s degree preferred
  • Health care industry experience is a plus (position will not be permitted to provide medical advice, directive, and/or recommendations to any employees)
  • Must possess high attention to detail
  • Excellent interpersonal skills and ability to interact professionally with people from diverse cultural, racial, ethnic, gender, and socioeconomic backgrounds during a time of crisis and distress.
  • Excellent organizational skills.
  • Critical thinking and sound judgment.
  • Comply with data integrity and security policies, safeguarding all personal identifiable information.
  • Proficient in Excel and Microsoft Teams.

There is a wide range of benefits that you can customize to fit your needs including:

  • Medical/dental/and vision plans
  • Holiday Pay (6 Days Observed)
  • 401(k) Retirement Savings Plan
  • Life Insurance
  • Referral Bonuses