Contact Tracer

at Robert Half
Location Columbia, MD
Date Posted February 20, 2021
Category Default
Job Type Full-time
Seasonal/Temp

Description

Ref ID: 04520-0011712150

Classification: Customer Service Representative

Compensation: $19.79 to $22.91 hourly

Remote opportunity for Contact Tracer Monday - Friday with week shift available. Contact Tracers are responsible for using data management platforms to call all contacts of anyone diagnosed with COVID-19 to conduct a symptom check and refer them for further testing as appropriate. Contact Tracers make phone calls to persons exposed to COVID-19, document potential exposures, make referrals to key partners/resources, and document key program outcomes.

Responsibilities

• Call contacts of newly diagnosed patients and clearly communicate the reason for call

• Collect and record all required information and conduct a symptom check

• Clearly communicate approved information about local regulations as it relates to quarantine and self-isolation

• Follow scripts to ensure all contacts understand the importance of following all regulations and guidelines

• Responsible for escalating all issues or complications to the appropriate point of contact

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