Contact Tracer

at Indiana University
Location Indianapolis, IN
Date Posted January 6, 2021
Category Default
Job Type Full-time


Special Instructions Summary

Job duties will generally be conducted in the field, within the city of Indianapolis/Marion County area.

Multiple positions available.

Positions are expected to be up to 6 months in duration dependent upon funding availability.



Department Information

The Richard M. Fairbanks School of Public Health was formally created in 2012 and was named in recognition of a transformative gift by the Richard M. Fairbanks Foundation. With strong connections to the IU School of Medicine and other health science schools on the IUPUI campus, the School of Public Health is poised to be a catalyst to help build a collaborative approach to improved public health in Indiana. The School of Public Health currently serves more than 600 students, employs over 25 full-time staff and is home to over 50 full-time faculty within the departments of Epidemiology, Social and Behavioral Sciences, Health Policy and Management, Global Health, and Biostatistics.

To find out more about the school visit: here .

Job Summary

The Richard M. Fairbanks School of Public Health is currently recruiting Contact Tracers to serve the City of Indianapolis / Marion County area. A Contact Tracer interviews, evaluates, and monitors clients, provides education, guidance and isolation/quarantine parameters based on Centers for Disease Control and Prevention (CDC) as well as Marion County Public Health recommendations for those individuals who meet case definition for a confirmed, suspect, or probable case of a communicable disease or a contact of someone who meets this definition. May conduct home visits to obtain or verify information. May be involved with contact tracing duties related to quarantine and monitoring of contacts. Performs other related duties as required.

  • Individuals hired into this position should expect to be working all or most of their hours in the field interacting with community members.
  • This position is supported on grant funding, therefore continued employment is contingent upon maintaining the current level of support.

Required Qualifications

High school diploma or GED and one year working/volunteering in an organization where there was interaction with the public either in person or via telephone.

Possess a valid driver's license with the ability to be insured by Indiana University.

Plus, the following skills and abilities:

  • Strong organizational and interpersonal communications skills and ability to work well in a team.
  • Comfort using tablets, computers, and cell phones.
  • Skill in capturing information from case/contact interviews and entering data into assigned database.
  • Ability to read, understand, and implement referral procedures, which may change based on incoming data.
  • Excellent and sensitive interpersonal, cultural competency and sensitivity appropriate to the local community, and interviewing skills such that they can build and maintain trust with patients and contacts.
  • Resourcefulness in locating patients and contacts who may be difficult to reach or reluctant to engage in conversation.
  • Basic skills of crisis counseling along with understanding of when to refer individuals or situations to medical, social, or supervisory resources.
  • Ability to present information clearly and concisely.

Preferred Qualifications

  • Knowledge of the city of Indianapolis, Marion County, or one of the neighborhoods within the geographic area.
  • One year of course work in a college or university in one of the social or biological sciences, health, or a related field/related work.
  • One year of experience performing outreach work and/or interview/investigation work in a local agency.
  • Experience working with CRM database.
  • Medical and/or public health background.
  • Multi-lingual or bi-lingual; speaking English plus one or more languages utilized within Marion County populations.
  • Experience (work, educational, and/or volunteer) in public health, medical, social work, or community-based programing.

Working Conditions / Demands

Ability to be on the telephone for extended lengths of time. Ability to work on a computer for several hours a day. Ability to drive throughout Marion County, Indiana to locate COVID19 cases and contacts. Physical mobility is needed. Ability to navigate city sidewalks and residences that may not have adequate ADA compliant features. This individual will be working in diverse neighborhoods and interacting with a multitude of cultures.

Work Location

The Richard M. Fairbanks School of Public Health, IUPUI Campus

1050 Wishard Blvd, Indianapolis, Indiana 46202

Note: The Contact Tracer will work in the field and/or remotely with only occasional visits to the main office location.

Work Hours

Work hours will vary, with shift assignments made on a weekly or biweekly basis. Work will normally be restricted to the hours of 7am to 9pm, with exceptions allowed for case specific assignments. Work days will vary and may include weekday and weekend assignments.

Job Classification

Salary Plan: RS

Salary Grade: 05

FLSA: Nonexempt

Job Function: Research

Posting Disclaimer

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at [Click Here to Email Your Resumé] or by visiting IUPD.

Contact Us

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Telephone: 812-856-1234

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