Contact Tracer

at Staffing Etc
Location Camden, NJ
Date Posted November 8, 2020
Category Default
Job Type Contractor


Seeking Contact Tracers who will reach out to all patients diagnosed with COVID-19 to learn more about patients' medical histories, the people who they have had close contact with, and providing them with information and guidance to interrupt ongoing transmission and reduce spread of COVID-19. The Contact Tracer will use a web-based platform and telephone to communicate with assigned contacts, obtain symptom information, refer contacts for testing, and provide instructions for quarantine. Contact Tracers are required to follow all scripts, policies, and procedures provided by the New Jersey Department of Health and will comply with New Jersey Department of Health training regarding confidentiality and the handling of personally identifiable information (PII) and personal health information (PHI).

Specific Duties:

  • Get in touch with contacts of persons diagnosed with COVID-19 patients through text, email, phone calls, and other platforms when necessary within the program determined time frames established
  • Provide contacts with approved information on quarantine procedures, what to do if symptoms develop, and, if appropriate, refer them to testing
  • Assign risk category depending on the contact's underlying medical conditions, occupation, living situation, and level of contact with case, and understand protocol for each risk category
  • Work closely with a team made up of surveillance coordinators, investigators, and data managers to efficiently complete case investigations
  • Systematically collect and record information in a local database
  • Communicate with your team and supervisor when contact cannot be made with an individual to determine the best way to address the problem
  • Protect and maintain individuals' privacy and confidentiality

Required Qualifications:

  • New Jersey residency is required.
  • Must have access to high speed internet.
  • Must have the ability to speak, read, and write English fluently.
  • Individuals fluent in languages other than English, such as: Spanish, Chinese, Portuguese, Tagalog, Italian, Korean, Gujarati, Polish, Hindi, and Arabic are encouraged to apply.
  • Must have excellent communication, organizational, and critical thinking skills, sound judgment and attention to detail.
  • Experience conducting telephone-based or in-person interviews is a plus.
  • Must have proficiency in basic computing and ability to access and navigate various databases and software programs following training.
  • Must have flexibility, professionalism, and the ability to manage multiple projects simultaneously are highly valued attributes.
  • Must have the ability to interact appropriately and effectively with a wide range of persons.
  • Must have the ability to be equally comfortable working individually and within a team environment that emphasizes interdisciplinary collaboration in a dynamic health department.
  • Must have the ability to show empathy and be nonjudgmental towards distressed individuals.
  • Must have excellent interpersonal skills and ability to interact professionally with people from diverse cultural, racial, ethnic, gender, and socioeconomic backgrounds during a time of crisis and distress. Anyone identifying with any of these diverse communities is strongly encouraged to apply.
  • Candidate should have a commitment to supporting communities who have experienced systemic oppression and bias (e.g. people of color, LGBTQ people, immigrants, justice involved persons, etc.)
  • Candidate must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift.
  • Equipment to be provided by Department of Health and must be returned upon completion of assignment in good working order. Must have access to good/reliable internet connection.
  • Familiarity with New Jersey's geography, i.e. municipalities/counties/locations is required.


  • High School Diploma or equivalent required
  • Health-related professional experience/training in public health, social work preferred
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