Contact Tracer

at Robert Half
Location Birmingham, AL
Date Posted October 21, 2020
Category Default
Job Type Full-time
Seasonal/Temp

Description

Ref ID: 00100-0011594636

Classification: Customer Service Representative

Compensation: $11.00 to $12.00 hourly

OfficeTeam is currently partnering with local government for remote Contact Tracer project. As a Contact Tracer, you will be responsible for using data management platforms to call all contacts of anyone diagnosed with COVID-19 to conduct a symptom check and refer them for further testing as appropriate. Contact Tracers make phone calls to persons exposed to COVID-19, document potential exposures, make referrals to key partners/resources, and document key program outcomes. This position will require onsite training in Birmingham, Al but will be mostly remote work and does require evening and weekend work. MUST be able to work one weekend shift a week. Shifts are 10 AM - 2 PM, 10 AM - 7 PM or 3 PM - 7PM.

Responsibilities

• Call contacts of newly diagnosed patients and clearly communicate the reason for call

• Collect and record all required information and conduct a symptom check

• Clearly communicate approved information about local regulations as it relates to quarantine and self-isolation

• Follow scripts to ensure all contacts understand the importance of following all regulations and guidelines

• Responsible for escalating all issues or complications to the appropriate point of contact