Community Support Specialist – Central/Southern Tier

at Public Consulting Group, Inc.
Location New York, NY
Date Posted November 19, 2020
Category Default
Job Type Full-time



New York State has hired a team of staff working remotely to support the NYS Department of Health (NYSDOH) and Local Health Departments (LHDs) to perform COVID-19 contact tracing in communities across NYS. The aim of this initiative is to call every person diagnosed with COVID-19, establish all contacts of this person, and proceed to call and maintain ongoing communication with every contact. In addition, the team will support the isolation and quarantine of individuals, as appropriate in cooperation with the LHD. This includes virtual needs checks and referral to community resources as needed. This contact tracing initiative is in tandem with statewide-wide efforts to increase testing, improve communication and knowledge of effective strategies to reduce transmission, and implementation of isolation and quarantine. This will fortify efforts to control the pandemic in NYS.


The Community Support Specialist will be part of a team of up to 20 Contact Tracers and one Team Supervisor, who will all have a similar hybrid remote/center location-based presence as the Contact Tracers and the Team Supervisor. Each team will be collectively responsible for working with the LHD to contact people diagnosed with COVID-19 and determine their contacts, helping make care plans for people with COVID-19 and their contacts, and maintaining communication and connecting contacts with various services (including social support structures, testing, clinical care, etc.). The team will provide education about COVID-19, on isolation, quarantine procedures and about relevant social services. The Community Support Specialist will work with the team to address the support needs of those who are contacts, especially those who are under Isolation or Quarantine. This will include working with LHDs and support agencies to address housing, food, mental health, testing, medical needs and other needs.

  • Work in a hybrid remote/central location-based environment.
  • Work collaboratively with approximately 20 Contact Tracers who are working remotely, to support needs identified in their communication with contacts.
  • Work with local health departments and county agencies to identify solutions to meet the needs identified amongst COVID-19 patients and contacts. This could include appropriate housing, food banks, mental health services, visiting nurses, and other community programs helping patients in need and/or people in isolation or quarantine.
  • Develop and maintain a list of available resources by county, as they are identified.Assist with phone calls the team is responsible for, including contacting people with COVID-19 to find out their contacts, as well as calling contacts and informing of their exposure, need for quarantine and arranging for testing if appropriate.
  • Maintain daily contact with Team Supervisor.
  • The contact center will operate 7 days a week between the hours of 8am and 8pm. Evening and/or weekend work may be required.
  • The position is considered full time with a 7 month engagement expected and the possibility to extend as needed. Employment is contingent on completion of a background check by NY State.

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