Collections Skip Tracer

at Salem Group
Published September 19, 2022
Location Naperville, IL
Category Default  
Job Type Full-time  

Description

WHAT WE ARE LOOKING FOR

Salem Staffing's Western Suburban Staffing Center is looking for experienced Skip Tracers to work closely with Collector Call Agents on site at our clients Banking Operations Center in Naperville, IL. At Salem, we connect extraordinary people with extraordinary organizations - for the optimal benefit of both. This is a tight knit, supportive team which fosters a positive working environment. Skip tracers will be responsible for locating client phone numbers when client contact information is out of date and the agents are not able to locate a client.

SNAPSHOT:

Title: Collections Skip Tracer

Location: Naperville, IL

Hours: 1 Late nights per week 11am to 8pm, 2 days per week + Friday 8am to 5pm. Must work every Other Saturday

** On the week the agent works on a Saturday we allow them to leave half day early or come in half day late**

Compensation Range: $16.00-18.00/hour

**This is a long term contract role with possibility of full time hire.

Daily responsibilities include:

  • Help Collections and Servicing in efforts to locating customers who are past due, or, when mail is returned. Skip Tracer efforts are used when we have exhausted attempts to reach customer by phone/mail
  • Use the tools provided by the bank to locate phone numbers and Address
  • Maintain accurate and timely information and records in banks system
  • Ensure compliance with government regulations internal policies, procedures and guidelines for the purpose of audit and compliance

Qualifications:

  • Excellent oral & written communication skills
  • 1-3 years of customer service experience
  • Proficient PC skills including, but not limited to, Microsoft Excel, Word, Access, etc. (filtering info on spreadsheets will be important in this role)
  • Effectively deals with change and shifting priorities
  • Proven Ability to multitask
  • Prioritize work and manage deadlines.
  • Skip trace experience a plus

COMPENSATION

  • Hourly rate of pay between 16.00-18.00
  • The benefits of working with Salem Staffing- In addition to your regular earnings, The Salem Group is proud to offer a benefits package that is second to none. Once eligible, our assignment employees can take advantage of health insurance, holiday pay, sick-time pay, and our premier 4,000 Hours Club bonus.

Questions?

Call us at 630-932-9200 to speak with a Salem Staffing professional.

SALEM $ENTS REFERRAL PROGRAM

If you know others as reliable and professional as yourself, refer them to Salem Staffing to receive a $50 referral bonus after they complete their first 37.5 hours of work for a Salem Group client.

EEO

The Salem Group provides equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, ancestry, national origin, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other category protected by law.

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