Case Investigator

at Rose International
Published December 4, 2021
Location Cranston, RI
Category Default  
Job Type Full-time  


Position Title: Case Investigator

Position Number: 391742

Location: Cranston, RI 02920

Position Type: Temporary

Required Skill Set:

Case Management, Interviewing, Multitask, Phone Support, Record Keeping

Position Description:

**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Job Title: Case Investigator
Location: Cranston, RI 02908
Duration: 6+ Months
Hours: 8:30AM – 5:00PM
The unit is open 7 days per week. Candidates must be willing to work at least one weekend day.
Client Posting ID: 96352

General Description of duties:
Primary assignments include the facilitation, investigation and follow-up of reported COVID-19 cases and contacts. Response support activities could also include entering information in disease reporting and contact monitoring databases, communicating and providing guidance to community partners, and providing prevention and intervention guidance.

Duties include:
• Conduct telephone calls with laboratory-confirmed, probable, and suspected diagnoses of
COVID-19 to complete case interviews, elicit and trace contacts exposed to COVID-19
• Provide follow-up instructions to cases and contacts related to isolation/quarantine and
symptom monitoring and assesses the need for medical care and supportive services for the
individual and/or household or close contacts
• Provide patients and contacts with information about isolation and quarantine procedures, and if appropriate, refer them for testing
• Provide information pertaining to other social and/or health resources
• Collect and accurately records information obtained from the case interview and contact
gathering into a data base
• Assess the contact’s information to determine support needs to maintain health and compliance
during isolation or quarantine
• Recognize, document and alert the Lead Investigator of trends in customer calls
• Identify and escalate information to supervisor about complex cases and/or settings that may
require enhanced attention
• Ensure policies and procedures for investigations, including interview guides and call scripts, are maintained in a uniform and consistent manner
• Identify community settings (e.g., workplace, retail, travel) that may require further investigation
• Identify inter-jurisdictional exposures (e.g., live in one county/state and work in another
county/state, travel for work or leisure to another county/state/country)
• Collaborate and coordinate with a team of public health professionals (e.g., surveillance
coordinators, surveillance triage and support staff, contact tracers, care resource managers,
epidemiologists, clinicians) to efficiently obtain clinical and sociodemographic information,
provide necessary supportive services during for isolation, and notify close contacts of exposure
to COVID-19.
• Inform the team and supervisor when communication attempts with patients are unsuccessful, and practice problem solving to find alternate methods for outreach. Elevate complex situations to supervisor for further guidance.
• As needed and relevant, refer selected patients and contacts (e.g., clinically complex, living or
working in congregate settings) to appropriate health department infection control or clinical
personnel for further investigation or case management.
• Develop/maintain community referral relationships and effectively connecting patients and
families to community resources
• Participate in requisite trainings, regular program meetings, and quality monitoring
improvement activities to ensure and enhance the quality of case investigation activities and
program outcomes
• Adhere to all HIPAA and PHI privacy laws, maintaining strict confidentiality of patient
information and protecting individuals’ privacy
• Assist in other outreach activities as it relates to COVID-19 such as vaccination clinics,
dissemination of infection control communication, and outreach to vulnerable populations etc.
• Performs all other duties as assigned or requested by Supervisor.
• Schedule- Must be able to provide support 21-35 hours a week with ability to work off-hour
shifts, weekends, and holidays as needed with COVID-19 volumes.
• The position may require working non-standard hours (i.e., evenings, weekends)
• Length of position will be determined by response needs and funding

Minimum Qualifications/ Experience Requirement:
• Strong verbal and written communication skills, including active listening, emotional intelligence
• Ability to interact in an empathetic and nonjudgmental manner with culturally diverse
populations and persons experiencing a wide range of social conditions
• Critical thinking and problem-solving skills, and the ability to use sound judgment in responding to client issues and concerns
• Ability to adapt to changing environments and receive constructive feedback
• Ability to use discretion, maintain confidentiality, and practice ethical conduct
• Ability to work effectively with all levels of staff, establishing and maintaining collaborative
• professional relationships
• Strong time management skills (organization, prioritization, multitasking)
• Ability to work independently and as part of a multidisciplinary team
• Proficiency with MS Office 365 (i.e., Outlook, Word)
• Attention to detail: obtaining all required information;
• Analytical skills: determining referral sources based on the information received (e.g. specialty
• Good phone etiquette when speaking to individuals from all demographics and life situations,
including patience, cultural awareness, and process;
• Dependable and flexible to changes as pandemic evolves
• Ability to speak, read, and write English