Case Investigator

at Rose International
Location Minneapolis, MN
Date Posted September 5, 2020
Category Default
Job Type Full-time


Position Title: Case Investigator

Position Number: 345785

Location: Work at Home 99999

Position Type: Long Term Contract

Required Skill Set:

Bilingual, Healthcare, Interpersonal Skills, Medical Terminology, Public Health, Science

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
COVID-19 Temporary Case Investigator

COVID-19 Temporary Case Investigators working for ROSE International, will use a web-based client resource management (CRM) platform to contact individuals who have positive COVID-19 test result to provide them information and answer questions, ascertain their contacts and information to reach contacts, and begin the process to monitor symptoms. Additionally, COVID-19 temporary case investigators will use the same CRM platform to reach all contacts of individuals with a positive COVID-19 test result to ask about their symptoms and provide instructions for quarantine. COVID-19 temporary case investigators are required to follow all scripts, policies and procedures and to comply with training regarding confidential information related to personal information.

COVID-19 Temporary Case Investigators are required to use their own personal computer and personal headset and must have a reliable internet connection with minimum speeds of 3mb download and 1mb upload.

Hours of Operation 8:30am - 7:30pm Monday – Friday and 10am - 8pm Saturday & Sunday.

COVID-19 Case Investigator Responsibilities and Requirements:


Make initial contact with:
• People who have tested positive for COVID-19
• Contacts of the people who have tested positive for COVID-19

During the initial contact, the following are the responsibilities of the COVID-19 Temporary Case Investigator:
• Identify individuals who have come in contact with people who have tested positive for COVID-19 and gather contact information
• Discuss the implications of the positive diagnoses
• Explain isolation expectations
• Answer questions

Assure protocols are followed for completion of case report information
• Enter data into computer databases and verify accuracy of data
• Assure data are entered per protocol

Maintain regular contact with supervisor

Candidates for the COVID-19 Temporary Case Investigator position, reporting to ROSE International, must meet the following Minimum Qualifications:

• Bachelor's degree in public health, health science, health education, biology, psychology, pre-medicine, nursing, science, sociology, or social work
• Or, an AA and 2 years of experience
• Or, a high school diploma or GED, and 4 years of experience
• Johns Hopkins Certification; Covid-19 Contact Tracing Course

• Experience working and communicating in challenging situations (e.g., unhappy customers, missing or incomplete information, etc.) and successfully resolving issues
• Experience working with cultural and socioeconomic diverse populations
• Experience performing accurate/efficient data entry
• Ability to speak, read, and write English
• Fluent in Somali in addition to English
• Proficiency with technology to sufficiently enter data and engage the CMR tool

Preferred Experience, Skills and Abilities:
• Fluent in at least one language in addition to English. Preferred languages: Spanish, Somali, Karen, Hmong, Amharic, Oromo, Tigrinya
• Excellent interpersonal skills
• Experience working with people in a time of crisis
• Experience working with people with disabilities
• Experience conducting interviews or customer service
• Experience with medical and infectious disease terminology
• Ability to be empathic
• Ability to problem solve complex situations
• Experience working in a team environment
• Experience preparing and maintaining confidential records
• Excellent understanding of Minnesota communities and geography

Physical Requirements
• Ability to use the telephone independently
• Ability to use a computer independently

Special Notes: Applicants must be legally entitled to work in the United States (i.e. a US citizen or national or a lawful permanent resident)